Banking Insights

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Blog: ATM Availability: How to Win the Challenge!

ATM availability is critical to customer satisfaction. Research shows, an ATM that is out of operation is the number one source of frustration consumers have with their financial institution. In this blog, we explore how FIs can change that dynamic and deliver market-leading availability to self-service channel users

Blog: The Shape of Future Banking

As we head into 2023, Joe Myers, executive vice president, global banking at Diebold Nixdorf, explores some of the key themes having impact and driving change for the banking industry.

Blog: The Role ATMs Play as Ambassadors of Your Brand

The shift to an ATM operating model that is dynamic, right-sized, demand-based, focused on removing silos and connecting channels, delivers a more seamless and positive customer experience.

Blog: Four Ways to Increase Profit with the ATM Channel

With the right strategy and operating model, financial institutions can reduce total cost of ownership (TCO) and bring their ATM channel to the next level delivering a compelling consumer experience and business growth.

Blog: Klein aber oho – Pavillons machen den Unterschied!

Neue Bauweisen, Materialien und Designs machen Banking-Pavillons flexible und nachhaltig. Unsere Experten begleiten Sie bei Standortanalyse, Design und Umsetzung zur passenden und erfolgreichen Pavillonslösung für Ihr Institut.

Blog: What is Driving Customer Centricity in Banking?

In addition to changing consumer behavior and the rise of challenger banks, digitization through data is playing a crucial role in the changes that are happening in the banking industry. In this blog we explore three drivers that are contributing to a more dynamic marketplace.

Mindshare: End-to-End (E2E) Cash Authentication: A Revolution to ATM Security?

Jackpotting at the ATM is a global problem. To combat this type of attack, the CEN/XFS committee will publish a new security standard later this year called End-to-End (E2E) Cash Authentication. We talked to three security experts to find out what we might expect from this new standard.

Blog: A Holistic Approach to Diversity in Banking

Using a range of voices and research can support bold ideas for programs that engage customers and lead to sustainable success. For banks looking to breathe new life into their company culture, there are some critical steps that can be taken to accelerate the process.

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